Below are my top20 scrobbled artists from last.fm. To see my full profile please visit http://www.last.fm/user/fsegelstrom.
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After graduating from my master's programme I decided to do a PhD on service design and spent ~5 years on researching and teaching service design at Linköping University, up until my viva in October 2013. My research focused on what service designers do before they start designing, namely the stakeholder research and how the outcomes of it are communicated. The thesis is available as a PDF for those interested in reading it, and this link takes you straight to the PDF. The reference is:
Segelström, F. (2013). Stakeholder Engagement for Service Design: How service designers identify and communicate insights. PhD thesis. Linköping, Sweden: Linköping University Electronic Press.
Some might even find my full list of publications of interest. If so, a click here will do the trick.
Segelström, F. & Holmlid, S (2015). Ethnography by design: On goals and mediating artefacts. Arts & Humanities in Higher Education, Vol. 14(2), pp. 134–149. [Accessible here]
Blomkvist, J. & Segelström, F (2014). Benefits of External Representations in Service Design: a Distributed Cognition Perspective. The Design Journal. 17:3, pp 331-346. [Paper]
Blomkvist, J. & Segelström, F (2013). External Representations in Service Design: a Distributed Cognition Perspective. European Academy of Design Conference. Göteborg, Sweden, April 17-19, 2013. [PDF]
Segelström, F. (2012). Understanding Visualisation Practices: A distributed cognition perspective. In Miettinen, S. & Valtonen, A [eds] (2012). Service Design with Theory. Lapland University Press, Vantaa, Finland.
Segelström, F. & Holmlid, S. (2012). One Case, Three Ethnographic Styles: Exploring different ethnographic approaches to the same broad brief. EPIC 2012, Ethnographic Praxis in Industries Conference: p. 48–62. Savannah, GA, USA. [Paper | Presentation | Video]
In Stickdorn, M. & Frishhut, B. [eds] (2012). Case Studies of Applied Research Projects on Mobile Ethnography for Tourism Destinations [E-book]: - Segelström, F. & Holmlid, S. (2012). What is Service Design?. pp. 16-21 - Segelström, F. & Holmlid, S. (2012). Gamla Linköping Christmas Market Sweden. pp. 72-77 - Segelström, F. (2012): Service Design Mini-Dictionary. pp. 132-133
Misic, V., Rössner, M., & Segelström, F. (2012). SDnext: Moving towards the creation of a PhD network in service design. Workshop at ServDes.2012: Service Design and Innovation Conference. Espoo, Finland, February 8-10, 2012. [Paper]
Blomkvist, J., Segelström, F., & Holmlid, S. (2011). Investigating Prototyping Practices of Service Designers from a Service Logic Perspective. Nordic Academy of Management conference, NFF 2011. Stockholm, Sweden. [Paper]
Blomkvist, J., Holmlid, S., Segelström, F. (2011). Prototyping a Service Design Curriculum: Integrating Current Research in Teaching. Touchpoint "Learning, Changing, Growing", 3(1), p. 52-55. [Paper]
Segelström, F. & Holmlid, S. (2011). Service Design Visualisations meet Service Theory: Strengths, weaknesses and perspectives. Art & Science of Service, 2011. Almaden, CA, USA. [Paper | Presentation]
Blomkvist, J., Holmlid, S. & Segelström, F. (2010). Service Design Research: Which direction do we want it to take? (workshop). Accepted to ServDes.2010 [Outline]
Blomkvist, J., Holmlid, S. & Segelström, F. (2010). This is Service Design Research. In Stickdorn & Schneider [eds] (2010). This is Service Design Thinking.
Segelström, F. (2010) Visualisations in Service Design. Licentiate thesis: Linköping Studies in Science and Technology, Thesis 1450. Linköping University Press: Linköping, Sweden. [Electronic version | Presentation]
Segelström, F., Howard, J. & Holmlid, S. (2010). Designing for Service Recovery (workshop). International Service Design Network Conference 2010. Berlin, Germany.
Segelström, F., Blomkvist, J. & Holmlid, S. (2010). Visualizations of Qualitative Research Material: Insights from the Service Design Community. In Proceedings of 19th Annual Frontiers in Service Conference. Karlstad, Sweden. [Extended abstract | Presentation]
Segelström, F (2009). Communicating through Visualizations: Service Designers on Visualizing User Research First Nordic Conference on Service Design and Service Innovation. Oslo, Norway. [Paper | Presentation]
Wreiner, T., Mårtensson, I., Arnell, O., Gonzalez, N., Holmlid, S, & Segelström, F. (2009). Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services First Nordic Conference on Service Design and Service Innovation. Oslo, Norway.[Paper]
Segelström, F., Raijmakers, B. & Holmlid, S. (2009). Thinking and Doing Ethnography in Service Design. In Proceedings of IASDR 2009, Rigor and Relevance in Design, Special Session on Rigor in Service Design Research. Seoul, South Korea. [Paper | Presentation]
Segelström, F., Holmlid, S. & Alm, B. (2009). Back to the Roots: A Case for a New Ideal for Ethnographic Research for Design. In Proceedings of IASDR 2009, Rigor and Relevance in Design. Seoul, South Korea. [Paper | Presentation]
Segelström, F. & Holmlid, S. (2009). Visualization as tools for research: Service designers on visualizations. Nordic Design Research Conference, NorDes 2009. Oslo, Norway. [Paper]
Segelström, F. & Holmlid, S. (2009). Online services and cultural diversity: Applying Hofstede’s framework to predict potential issues. In Stauss, B., Brown, S. W., Edvardsson, B. & Johnston, R. (eds): Proceedings of the QUIS 11 - Services Conference, June 11-14, 2009, Wolfsburg, Germany, pp 604-612. [Paper]
van Dijk, G., Segelström, F., Raijmakers, B., & Holmlid., S (2008). See the bigger/smaller picture - Ethnography in Service Design. Workshop at the International Service Design Network Conference 2008. Amsterdam, The Netherlands. [Photo documentation]
Segelström, F. (2008). Rethinking Field Studies For Design: An Argument for Using Longer Field Studies within Design. Master's Thesis. Linköping, Sweden: Department of Computer and Information Science, Linköpings universitet. ISRN: LIU-IDA/FFK-UP-A--08/017--SE.
Segelström, F. (2008). Service Design and Cultural Expectations on Services: Applying Hofstede's Cultural Dimensions to Services. Bachelor's Thesis. Linköping, Sweden: Department of Computer and Information Science, Linköpings universitet. ISRN: LIU-KOGVET-G--08/001--SE.
Arvola, M., Holmlid, S., Nygard, S., Segelström, F., & Wentzel, J. (2008). Greta & Torsten: Två personas för äldre användare av hälsans nya verktyg (Greta & Torsten: Two personas for elderly users of new tools for health). Project report. Linköping: Santa Anna IT Research Institute AB and Hälsans Nya Verktyg. In Swedish. [Paper]
Service Management as Seen From a Service Design Perspective. Written 2010 as term paper in PhD course on “Theory and research in Service Management“. [Paper]